How quickly can you fix my slow movement?

We understand how frustrating a slow-moving garage door can be. In most cases, our technicians can diagnose and repair slow movement issues within a single service visit. The most common causes include worn rollers, lack of lubrication, misaligned tracks, or aging springs. We carry parts for immediate repair and offer same-day service in most areas. With our 2-hour response guarantee, we can typically have your door operating smoothly the same day you call.

What causes slow movement in garage doors?

Slow garage door movement is typically caused by several factors: worn or damaged rollers that create friction, lack of proper lubrication on tracks and moving parts, weakening torsion or extension springs that struggle to lift the door's weight, misaligned tracks that impede smooth operation, or an aging opener motor that has lost power over time. Weather conditions, especially cold temperatures, can also affect door speed. Our certified technicians perform a comprehensive inspection to identify the exact cause and provide a lasting solution.

Do you offer financing for new commercial door installations?

Yes, we offer flexible financing options for commercial garage door installations. We understand that upgrading or replacing commercial doors is a significant investment for your business. Our financing programs include 0% interest options for qualified buyers, extended payment terms up to 60 months, and quick approval processes with minimal paperwork. We work with several lending partners to find the best rates for your situation. Contact us for a free estimate and we'll discuss all available financing options during your consultation.

How often should I have my garage door serviced?

We recommend having your garage door professionally serviced at least once a year. Regular maintenance includes lubricating moving parts, checking spring tension, inspecting cables and rollers, testing safety features, and adjusting track alignment. Annual maintenance helps prevent unexpected breakdowns, extends the life of your door, and ensures safe operation. For doors used frequently or in commercial settings, we recommend service every 6 months.

What brands of garage doors do you install?

We're authorized dealers for major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We also install and service LiftMaster, Chamberlain, and Genie openers. Our wide selection ensures we can match any home style and budget. All brands come with manufacturer warranties plus our own 10-year warranty on installation.

How long does a garage door installation take?

A standard residential garage door installation typically takes 4-6 hours, depending on the complexity of the job. This includes removal of the old door, installation of the new door and hardware, opener installation if needed, and testing. Commercial installations may take longer depending on the door size and type. We always complete installations in a single visit.

Do you provide emergency garage door services?

Yes! We offer 24/7 emergency garage door repair services. If your door is stuck open, won't close, or poses a security risk, our emergency team is available around the clock. We charge no extra fees for emergency calls during regular hours, and our technicians arrive fully equipped to handle most repairs on the spot.

What is included in your 10-year warranty?

Our 10-year warranty covers parts and labor on all new door installations. This includes the door panels, hardware, springs, cables, and opener components. If any covered part fails during normal use within 10 years of installation, we'll repair or replace it at no cost. Some restrictions apply to commercial installations - ask for details.

Can you repair my garage door opener or do I need a new one?

In many cases, we can repair your existing opener rather than replacing it. Common repairs include replacing worn gears, fixing circuit boards, and adjusting safety sensors. However, if your opener is more than 15 years old, lacks safety features required by current codes, or needs frequent repairs, a new opener may be more cost-effective. We'll give you an honest assessment and options.

What should I do if my garage door won't close?

If your garage door won't close, first check the safety sensors at the bottom of the tracks - make sure they're aligned and free of obstructions. Try cleaning the sensor lenses and ensuring nothing is blocking the door's path. If the sensors look fine, check your remote batteries. If the problem persists, it could be a spring issue, track misalignment, or opener malfunction. Don't try to force the door closed - call us for a safe diagnosis.

Emergency Access: Protecting Your Family

2023-12-28 5 min read

Your garage door is often the largest entry point to your home. Knowing how to operate it safely during emergencies, and how to prevent unauthorized access, is essential for family safety.

Manual Release Operation

Every garage door opener has a manual release, typically a red cord hanging from the track. Pulling this disconnects the door from the opener, allowing manual operation during power outages. Practice this occasionally so you're comfortable with the process when you need it.

Power Outage Preparedness

When the power goes out, your automatic opener won't work unless you have battery backup. Consider installing a battery backup system, especially if your garage is your primary home entry. Keep a flashlight in the garage and know where your manual release is located.

Security Considerations

The manual release can be a security vulnerability. Thieves can fish a wire through the weather seal to pull the release cord. Consider installing a zip tie or specialized lock that prevents unauthorized release while still allowing emergency operation from inside.

Fire Safety

In case of fire, don't open the garage door if you see smoke or feel heat on the door. Opening it could fuel the fire with additional oxygen. Know your escape routes and have working smoke detectors in the garage area.

Carbon Monoxide Dangers

Never run a vehicle in a closed garage. Even with the door partially open, carbon monoxide can build to dangerous levels. Install a CO detector in your garage and ensure proper ventilation if you work with gas-powered equipment.

Emergency Exit Planning

Include your garage in your family's fire escape plan. Ensure everyone knows how to operate the manual release. If the garage is attached to your home, the fire door between them should be solid core and self-closing.

When Doors Malfunction

If your door won't open during an emergency, don't panic. The manual release should still work. If the door is truly stuck, call 911 for assistance rather than trying to force it, which could cause injury.

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